Help File

What it the cost to register on this site?

Nothing. There are no registration fees for buyers or sellers.

How do I place an ad?

You will first need to register to place an ad. Once registered, you can login and select 'new classified' from your 'MY ACCOUNT' user menu or click on the 'sell' link in the menubar. From there the process is very simple, just follow along. Select the category, fill in the title for your ad, describe the item, upload up to 8 photos and you're on your way. We use the 'cart system' on our site, which means you can place multiple items (ads) in your cart and then check out when done.

How much does an ad cost?

Basic listings are FREE. Listing upgrades (text bolding etc.) are per pricing schedule found on our Pricing page. Wanted to buy ads are handled through "my listing filters" feature found on "MY ACCOUNT" page and are also free.

How long do ads run for?

All classified ads run for two months (60 days) days. Wanted to buy ad settings run for as long as you wish.

I don't see a category/sub-category that fits my listing?

Contact us and we may ad a category for you.

Can I include a photo in my ad?

Yes. You may add up to 8 FREE photos with every advertisement. Beside, you have the ability to attach various files (.doc, .pdf, .tiff, etc. including various video file types) site visitors browsing your ad can download for viewing. You have many options available to you to present your item(s).

Can I make changes to my ad or photos?

Yes. Once you log in, choose 'Active Listings' from the top menu and select the 'Edit Listing' button from the right hand column of the table that lists all your ads.

Can I renew my ad?

Yes. You will receive an email when your ad is about to expire. This is to give you some heads-up. Once expired, you can easily renew from the same page as to edit. Renewal retains all the original ad info.

How do I change my info or password?

Once logged in, select 'My Info' on the top of the page user menu. Then select the 'Edit my info' button.

Do I have to give you my address and phone number?

Yes. Placing an ad on TheAudioXchange is essentially a sales transaction. In the unlikely event of a billing discrepancy, we must have this information to verify your identity and account.

Do you sell or share my registration info?

Absolutely Not! Your info is NEVER used for any reason other than to verify your account. You read more details on this by visiting our Privacy Policy page.

I can't remember my user name or password!

Select the 'Login' button and then select the ("Forgot password? Click here link.") Or you can "click here". The FORGOT PASSWORD FORM PAGE will ask you to enter the email address you listed when you registered and your login and password information will be emailed to you.

How do users respond to my ad?

Once logged in, select "Messages Settings" from the MY ACCOUNT PAGE user menu. You will have several options regarding how you choose to receive and reply to responses. A link will be provided in your ad directing the user to the contact method of choice. Use this page to tell the system how you would like to communicate with other visitors of this site.

You can choose between public or private communication.

Public Communication - Expose my email address to users and communicate through email. I will also be able to view and respond through the messaging system provided if desired

Private Communication Do not expose my email address to other users of this site. If you select this setting, you will receive messages in two ways...via email and via this messaging system. You can then choose which method to reply with. If you would like to keep your email address private, simply use this messaging to reply to your buyer's inquiry.

How it all works

Online classified ads are no different from ads you see in newspapers and magazines or auctions you go to. Someone has something to sell and they want people to know about it. So they post a classified or auction ad where more people would see it.

In the classified advertisement format your listing is just like an ad in the newspaper. At TheAudioXchange you also have the ability to enter up to 8 FREE photos and 8000 characters of text to describe the item you wish to sell.

You can print some signs and flyers to put on notice boards and in mailboxes so more people will be attracted to your advertisement.

It's easy! You only need to register at TheAudioXchange for FREE and post your ad in an appropriate category. But that's not all! If you want your ad to get extra attention you may upgrade it by adding an attention getter, bolding or better placement.

Browsing the ads

Classified ads posted to TheAudioXchange are organized into main categories.

The front page of the Classified Ads contains a link for each main category available on the system. When you click on a link, you are provided a list of subcategories. Click a subcategory link to enter that area of the site. You are then provided with a list of the current ads which are posted to that subcategory.

When reviewing ads, you are provided with navigational menus which will lead to various areas of the site. Each classified ad detail page will provide links the home page, the main category and the subcategory where this classified ad is posted. There is also a menu (on left area of the page) listing the main categories-- this allows you to quickly jump to a new category within the TheAudioXchange web site.

Here are several ways to browse the ads on TheAudioXchange.com:

1. Normal Browsing the ads - in this mode you just choose categories and subcategories (either from the main Classifieds page or from the list of categories from the menu on the left) and in each category you see the ads posted by the sellers.

2. Recent Ads - is a way to check only newly added classifieds. You may choose the period you want to view ads from (posted today, last week, last 2 weeks, etc.). When in this mode you may again choose categories and subcategories but you'll only see ads posted within the selected period of time. You may always return to normal browse mode by clicking the button on the home button or the “back to normal browsing” button at the top left of your ad display page.

3. Search Ads - is very useful when you know what you are looking for. The easiest way to search through ads is to use the search box on of screen. You may enter a word or a few words you'd like to exist in the ads displayed to you (separate them with commas). Then choose a category you'd like to search in (or just leave it so it searches through all the ads) and click the Search button next to the box to start the search process.

If you want a more complex search say for items within a certain price range you should go to the advance search page.

Here's a list of search options that can help you find specific ads meeting your search criteria entered:

• by category - lets you choose which main categories to search
• subcategories also - checks if you want the subcategories for the main category specified to be searched as well.
• search for - indicates the list of words you're looking for in the ads (click question mark next to that field for detailed description on search phrases)
• match whole words only / partial word match / search by id only - specifies whether you expect the whole keywords to be matched OR just match part of the keyword, or for an item by its 'id' number assigned when registering at TheAudioXchange.
• by price range - sets a minimum or/and maximum for the cost of the searched items
• business or individual type - indicates if you prefer the sellers to be companies or individuals or "either" if you don't care about who they are
• by State/Province - selects the State/Province (U.S.A./Canada) where the sellers you're searching for would be located. This search box is populated with the States/Provinces dynamically generated from listings listed in them. Whichever State/Province appears in the dropdown is an actual State/Province that a listing is located in.. If the State/Province is not in the list there is no use searching for listings in it. Results are returned if they match the condition of your search criteria

When done entering your search criteria, press the "Search" button to browse the items that met your criteria. You may start a new search clearing all settings with the button at the bottom of the form.

Your account settings

Here you may do various tasks such as editing ads, creating signs and flyers, upgrade or renew your expired items, etc. Below you can find short descriptions of the links on your ACCOUNT SETTINGS PAGE:

• new listing - starts the process for placing a new ad
• my active listings - lists all of your active ads (an ad is active if its period haven't expired). Here you may also:
  • upgrade your ads (adding bold titles, attention getters, better placement or making them Featured
  • edit your ad (change ad title or description, add or delete images for it - just click the edit button next to your ad)
  • delete your ad (if you think it's no longer needed just click the delete button next to your ad)
  • mark your ad as "Sold" (click the sold button next to the ad)
• my expired listings - lists all of your ads that have expired. You may also renew them (for certain amount of time) or upgrade them.
• my favorites - view your list of favorite ads. If you have marked several listings to recall at a later time, then they will appear here in your "favorites list". To create favorites you simply click on the "add to favorites" link located within the display of each listing. Once saved, the listing will stay in your favorites list until the listing has been removed from the site, or you remove it from the list yourself.
• my listing filters (wanted to buy ads)- feature gives you a powerful and time-saving tool to keep you up-to-date on the newest ads posted to the TheAudioXchange website. Using this, you predefine specific search criteria for ads which may contain the information you have specified. If a new ad is posted which meets your criteria, you will receive an email providing you with a link to it. For best results using this feature, you should be specific in defining your keyword searches. This will minimize the amount email you receive but will provide you notice of classified ads which most closely match what you are looking for. You may delete any predefined searches by returning to the "my listing filters" area. You can have as many filters as you desire and run them for as long as they are needed.
• my account information - allows you to edit the information you have provided about yourself when you registered with TheAudioXchange. This is useful when you change your address or phone number.
• my messages- this is where you can see the current messages/inquiries that you have received from other users of this site. To view and/or reply to a message click the view button. To remove a message from the list click the delete button. You can control the way in which you will receive messages through this site by accessing the Messaging Setup link below.
• message settings - this is where you configure your communication settings. Choose the way you want to communicate with other sellers and buyers at TheAudioXchange.com- by email or by our communication system (thus not revealing your email to other users). Note that we can't track your email communication.
• print signs and flyers - here you can create a printable version of your ads either as tear-off flyers or as signs. Just choose the appropriate options for you and print out the page you got.
• invited list of buyers - use this section to designate only those buyers that will have the ability to bid on your auctions. All other site visitors will not be allowed to bid on your auctions.
• black listed buyers - use this section to designate only those buyers that will NOT have the ability to bid on your auctions. Only the users in the list below cannot place bids on your auctions. Use the invited buyers restrictions or the black-listed buyers not both at the same time as the restrictions work at cross purposes.

Registration

There is a simple registration form which we require you to fill in before you can start trading. It's easy and free.

No matter if you want to buy or sell in TheAudioXchange.com you have to register. Don't worry! We just need some information about you so we can help our users get the best out of the services we provide. Your information will be available only on this site and won't be used for spam or other illegal purposes.

From here the Registration process will guide you. Fill in the fields of the form. Only fields marked with * are required but filling in all fields gives you better access to the features of our site (i.e. entering your telephone number will give your buyers or sellers the opportunity to contact you directly by phone; entering full address information will spare you time when you're asked about delivery address, etc.)

When you're done entering the information, click the "Register me now" button near the bottom of the page. If everything is entered correctly and you've accepted the terms of service you'll receive an email with registration confirmation.

Well, that's it! Your TheAudioXchange.com account is activated.

Please note we have two user groups: general and subscription. General group is site's default which means you pay for listing upgrades as you place your listings. No registration code is required for this group. The Subscription group is designed for audio dealers but it's not limited to them. They need to enter registration code (SUBPLAN) and then purchase subscription. Whichever duration is chosen, this group gets unlimited listings with all upgrades included.

If yoy haven't received a confirmation email you need to check that your junk mail settings aren't blocking our emails. Our emails come from Support@TheAudioXchange.com; you need to add this to your address book.

Problems logging in

There are several possible reasons why you may not be able to login to TheAudioXchange:

Wrong email / password
If you enter the wrong email address and password combination you will see a message telling you that your entry was incorrect. If you cannot remember the password, you can request that a Password reminder be sent to your email.

Your cookies are not enabled
If you do not have cookies enabled in your internet browser, you may not be able to login or use the site correctly. A cookie is a small file that gets stored on your computer and enables you log in. Cookie options are controlled in your browser preferences which vary depending on which browser you use. Cookies can also be affected if you are behind a firewall that prevents cookie information being sent through, or you are using browsing acceleration software, as this sometimes removes the cookie data.

Selling & Pricing

• Selling Tips
• Signs & Flyers
• Listing fees

Selling tips:

Ad Placement:
When you place an ad, always take your time to select the most appropriate category.

A Good Description:
Take the time to construct a well written advertisement. You may utilize 8,000 characters of text for the description. This includes the HTML code. Keep in mind, your advertisement will make your first impression.

Clear Title and Description:
Most people will search to find advertising related to what they are seeking. For this reason, make sure your advertisements Title and Description are clear and concise.

Add Features:
Feature your ad, add Bolding, Attention Getters and more. These extra features are a small fee but increase sales dramatically!

Competitive Pricing:
Pricing is a key factor when selling. Find similar items for sale within your region. Buyers browsing the site will be comparing your advertisement to others.

Communication:
Prompt communication is vital to making a sale. Configure your online communications in a manner that is appropriate.

Use Photos:
If applicable, include photos within your advertisements. Photos will help ensure a professional image and provide advertisement logo branding.

Conventional Advertising:
Although the Internet provides a large source of exposure, conventional advertising methods will not hurt. If possible, place viewable signs and flyers to the public, or inform friends and family about your advertisements. With each classified ad, there is a pre configured signs and flyers builder to make conventional advertising easier.

Signs and Flyers

The Signs and Flyers feature of our online classifieds is the perfect marketing tool that we provide FREE of charge to our advertisers.

After placing an ad on our network, simply access your personal, password-protected account. Then click the "print signs and flyers" link from the right menu. You will be shown a listing with all of your active ads. Simply choose "Build Sign" or "Build Flyer" for the desired classified ads. Our system will dynamically populate the appropriate fields and create a printable document for you to post or hand out wherever you would like. You will also be given the opportunity to change the entries of certain items so that they display exactly what you want on the sign or flyer.

Listing Fees

All listings are FREE and enjoy the following benefits:

• Up to 8 free photos with each advertisement
• You can enter up to 8000 characters of text to describe your ad
• All classified listings run for 60 days.

For a small fee you can also add extra features to your ad like Bolding , better placement & feature at top of lists.

Buying

After you find something you like and want to buy you'll only have to contact the seller. Open the ad for the item you want to buy. Select the "contact seller" link and in the contact form enter the message you want to send to the seller.

If the seller has provided his email address you may directly contact him by email. Note that TheAudioXchange.com will not track email communication between sellers and buyers. Another way of contacting the seller is if he has provided his phone number.

Messaging

As a registered member of TheAudioXchange you can use the personal messaging system that logs messages from other users. This allows for public & private messaging. The user has two options to communicate with other users.

Public Communication exposes the user's email address to other users and opens communications to emails.

Completely Private Communication allows the users to communicate with each other through the TheAudioXchange messaging system, but not through email. Users will login to receive and reply to all communications.

Please note that we do not track your email communication.

Enjoy the site!
TheAudioXchange

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